1. Any luggage exceeding the airline’s standard allowance, as stated on the ticket, will be the sole responsibility of the pilgrim and must be paid for separately by the pilgrim at the airport itself.
2. If the package is booked without an Umrah visa arranged through us, transportation services will not be included and will be charged additionally. Any fines levied due to Non-adherence of this policy shall be borne by the passenger themselves.
3. Any service included in the package but not utilized by the pilgrim shall remain Non-refundable.
4. Hotel room allotment is handled directly by the hotel as per their internal policies. Specific room preferences cannot be guaranteed or entertained.
5. Standard check-in time is 4:00 PM and check-out time is 12:00 PM (Saudi local time).
6. Requests for rooms on the same floor are subject to availability and cannot be guaranteed.
7. Hotels are subject to change based on availability. Changes may occur without prior notice. However, every effort shall be made at our end to provide a Hotel with similar quality, rating and comfort.
9. We are not responsible for any damage, color fading, or loss of garments due to hotel laundry services.
10. Local Ziyarat visits are governed by local Saudi regulations. Pilgrims who arrive late will be left behind, and no alternative arrangements or refunds will be provided.
11. We are not liable for any loss of luggage, injury, medical issue, accident, additional expense, or inconvenience due to delays, deportation, natural calamities, theft, or any other unforeseen circumstances.
15. All dates, flights, and itineraries are tentative and may change based on airline availability and operational requirements.
17. The tour price is calculated based on a fixed exchange rate of SAR 1 = ₹23.00. Any substantial fluctuation in exchange rates at the time of passport submission will result in a price adjustment payable by the pilgrim before departure.
18. Appointments for Riyaz Ul Jannah are controlled via the Nusuk app and are not guaranteed. Delays or failures in securing appointments are beyond our control.